You can request a program refund, withdrawal, or transfer by contacting the Recreation and Special Events Department.
Refunds will be issued to the original payee. Cash, cheque, and debit payments will be refunded by cheque and online payments will be refunded to the original card. Please allow up to six (6) weeks to receive your refund.
Refund Policy
At least 2 weeks prior to the start date: A full credit on your account or a refund less a 5% processing fee if requested with at least 2 weeks notice before the start of the program.
Less than 2 weeks prior to the start date: A 50% refund as a credit on your account only, less a 5% processing fee, unless the request is accompanied by a medical certificate.
Within 72 hours of the start date: No refund or credit, unless the request is accompanied by a medical certificate.
Township Cancellations: A full or prorated refund or credit with no processing fee if the township cancels a program due to weather, low registration, or unforeseen circumstances.
Deferred Payment Policy
Using the Play Portal, you can defer the registration fee for a program until 3 weeks prior to the start date of the program. Please note that a 5% processing fee must be paid in full at the time of registration.
Declined Payments: Any deferred payments that are declined will result in an immediate non-refundable $45 NSF fee. Registrants will receive an automatic notice of this charge when their payment is declined, along with instructions on how to pay the balance on their account. Failure to pay the account balance within 48 hours will result in a cancelled registration.
Program Transfers
If you withdraw due to receiving a waitlist offer for another recreation program, you can request a full transfer of your payment.
Waitlist Policy
If you receive an offer from the waitlist, you will receive an email containing instructions on how to accept or decline the offer. Offers that have not been fully processed will expire after 48 hours and be extended to the next participant on the waitlist.
Refund Exceptions
Camp Programs: If you withdraw and another participant can be moved into the program from the waitlist, you may receive a full or prorated refund or credit with no processing fee.
Medical Exceptions: If you can no longer attend the program due to medical reasons, you will receive a prorated credit or full refund if you provide a medical certificate for the applicable dates.